Refund & Cancellation Policy

Scope

This policy applies to Sprint Cadence & Delivery Coaching, Retrospective & Facilitation Intensives, Delivery Health Assessments, and follow-up office-hour blocks booked with Service Stonebase. It does not cover physical products, software licences, or third-party tools.

Eligibility overview

Refunds depend on how far the work has progressed, whether a deposit reserved calendar time, and whether materials or travel costs were already incurred. Informational pricing on the website is not a paid order until a quote is accepted and an invoice is issued.

Timeframe to request

Refund or cancellation requests should be sent in writing to info@service-stonebase.click within 7 days of the event giving rise to the request (for example, a cancelled kickoff), and no later than the engagement end date for disputes about unfinished scope.

Full refunds

A full refund of amounts paid is available if we cancel an engagement for our own scheduling reasons and cannot offer a mutually acceptable new date. A full refund of the deposit also applies if you cancel in writing more than 14 days before the agreed start date and we have not begun paid preparatory work.

Partial refunds

If you cancel between 7 and 14 days before start, we may retain up to 50% of the deposit to cover reserved weeks. After work has started, fees for completed weeks, delivered half-days, or issued assessment findings are non-refundable; unused future weeks may be refunded or credited on a pro-rata basis at our discretion.

Non-refundable items

• Completed facilitation half-days and delivered assessment briefs
• Travel booked at your request after written approval
• Custom printed materials already produced for an intensive
• Administrative bank fees on international transfers when a refund is otherwise due (deducted from the refund amount when applicable)

Refund process & timing

Email info@service-stonebase.click with your invoice number and reason. Approved refunds are processed within 14 business days to the original payment method where possible.

Cancellation & rescheduling

You may request to reschedule once without penalty if notice is given at least 10 days before the start date and alternative dates within 60 days are available. Later reschedules may incur a fee of 10% of the remaining engagement value. We may reschedule for illness or force majeure and will offer new dates promptly.

Deposits & no-shows

Deposits secure coach calendar time. No-show for a booked on-site day or intensive half-day without 48 hours’ notice is charged as delivered. Repeated no-shows may end the engagement with fees due for work already performed.

Work already started

Once observation, facilitation, or drafting of findings has begun, those portions are billable. Remaining unused scope can be paused by written agreement; paused work older than 90 days may require a new quote.

Contact for refund requests

info@service-stonebase.click · +66 38 000 541 · Office 9, 42 Example Avenue, Pattaya 00000.